Direct answers
Frequently asked questions about Awoo.
These answers explain Awoo’s identity and general operation. Specific availability is checked on Awoo Eats.
Answers about Awoo
What is Awoo?
Awoo Club is a nationwide foodie community with a monthly ritual of trying 3 new restaurants each month. Awoo is also a Mexican Mystery Box platform. It connects people with restaurants and shops that publish surprise boxes at reduced prices, packed by the business and picked up in a set window.
What is Awoo Eats?
Awoo Eats is the official consumer experience at eats.awoo.mx. It lets you browse Mystery Boxes published by restaurants and shops.
What is a surprise pack?
It is a Mystery Box: a selection packed by the business. Contents can vary; you always see the place, the price and when to pick it up.
Is Awoo a conventional food-delivery app?
No. Awoo is focused on restaurant Mystery Boxes, picked up in store, not full-menu delivery.
How can a restaurant or shop take part?
It can read the restaurants page and write to the official channel hola@awoo.mx.
Where is Awoo Eats used?
The official consumer experience is at https://eats.awoo.mx. Specific availability is confirmed there.
What is Awoo Club?
Awoo Club is a monthly membership: three new restaurants each month. Each visit is worth at least $120. You buy Club on eats.awoo.mx and cancel whenever you want.
How do Club credits work?
With Club you receive credits to go eat. Each credit covers one visit of at least $120 at a participating restaurant. The credit is used in store, not on delivery.
How long is a credit or Mystery Box valid?
Each Mystery Box has a specific pickup window. If that window passes and it was not picked up, the order expires and is no longer delivered; the charge for that sale stands. Club credit validity is shown in your Awoo Eats account.
How do I pick up a Mystery Box?
You arrive at the restaurant in the published window, show your order code or QR and the team validates it. Do not mark the order as picked up if you are not at the counter.
How are purchases paid?
You pay on Awoo Eats with the platform’s payment provider. Awoo does not store your full card number. The order is confirmed when payment is approved.
Can I cancel or request a refund?
Cancellations and refunds depend on order status, the pickup window and operation evidence. If the window already ended without pickup, the order is not delivered and the sale stands. For a specific case write to hola@awoo.mx.
How do I get help?
The institutional FAQ is at https://awoo.mx/preguntas-frecuentes. The operating manual and public search are at https://help.awoo.mx. Support email: hola@awoo.mx.